Frequently Asked Questions

Do you provide flexible IT Support packages that suit our business?

Simply IT will work with you to find the best support solution available to your business. Our previous clients have requested extended support hours, decreased critical response times, on-site support services, Anti-Virus packages and annual installation services. We always aim to accommodate clients needs.

What size business do you support?

Simply IT can support you whether you are a sole trader or a growing medium sized enterprise. Our flexible support packages are molded around the requirements of your business and our experienced staff will ensure these support packages are maintained effectively.

Which IT vendors does your business support?

We work with many different suppliers including Ruckus, Netapp, Fortinet, Cisco, Netgear, HP and Apple. Please see our partner list for further information.

What levels of support do you offer?

Simply IT will make an initial assessment of your business requirements and propose 3 support solutions. Base Support, Premium Support and Gold support all of which provide different levels of service bespoke to suit you.

Do you offer proactive support?

Simply IT provide full monitoring functionality to all of our premium clients. Our monitoring services allow us to see potential issues arising so that we can act before they become a problem.

How do you train and maintain a level of standard at Simply IT?

A Simply IT pride ourselves with our service and our staff, they are trained by experienced senior technical  engineers and we all regularly keep up to date with the relevant certifications needed to support businesses and schools,  giving our staff the knowledge &  understanding of the products and services to maintain a dependable support network for the clients to rely on.

Simply IT attend BETT every year to ensure we are kept up to date with the latest trends in education and all senior staff member attend IT exhibitions including the IP EXPO in London to continue to find the right suppliers for our clients bespoke requirements. Simply IT work very closely with all their suppliers building relationships and obtaining the best deals for each client’s budgetary considerations.