IT Support Services
Making IT simple... for users
Simply IT provides affordable and flexible IT support as a service. It gives you the peace of mind that any technical problems can be resolved fast – but without letting IT costs spiral out of control. We offer two simple options.
PAYG IT Support Service
Our pay as you go IT support means you only pay for the support you need – keeping costs to the minimum and matched to demand.
IT Support Contracts
Our fully outsourced IT support service means that your costs are perfectly predictable – so there are never any surprises
Swift and friendly IT support when you need it
All Simply IT Support services can be accessed by phone or our web portal. We’re open and there for you 8am – 5pm.
Users and managers always have a knowledgeable expert to talk to when there’s a problem. You’ll always get a fast response whenever you raise a support ticket.
Login problems
Laptop performance issues
Accidental file deletion
Printing problems
Connection troubles
New user setups
Many problems can be resolved swiftly and remotely. We may be able to do it simply by providing expert advice.
If not, our IT engineer can access your system remotely to troubleshoot the problem.
Expert engineering backup on hand
We invest significant R&D time ensuring we have thoroughly tested and trialed new software products, so we’re always up to date on the challenges they can present.
All our support processes are based on ITIL4 principles, and all our support operators and engineers are trained to meet this standard.
On rare occasions that any issues identified cannot be resolved remotely or by your on-site IT team, our support operators have IT engineering backup available on speed dial, to escalate the problem. If you’ve taken on a Simply IT managed service, we’ll get straight to work! If not, we can quickly quote for any essential work to be done.